1. Order Processing Time
Most of our orders are processed and shipped out within 3-5 business days. However, for custom made items the processing time could be longer (around 1-2 weeks). Please note that orders placed in January may take longer due to Chinese New Year holidays.
After the order is shipped out and received by the carrier, we will provide you with a tracking number via email which will allow you to follow up on the status of your order.
Please allow 2-3 days for the tracking information to update the first time.
2. Shipping Address Changes
If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order has been shipped, we can not alter the shipping address anymore.
3. Shipping Methods, Costs, and Delivery Times
We provide 2 shipping options: Standard Shipping and Expedited Shipping
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. For most items the standard shipping rate is $5 and expedited shipping rate is $30.
The shipping methods and estimated delivery times per region are represented by the following table (unless specified otherwise on the product page):
|Country or Region||Standard*||Express*|
|USA||7-20 Business days||5-10 Business days|
|Canada||7-20 Business days||5-10 Business days|
|Australia||7-20 Business days||5-10 Business days|
|Rest of the World||7-20 Business days||5-10 Business days|
*Please be aware that actual delivery time may vary from what is provided in this table as it depends on the post. We do not offer refunds if your product isn't delivered in the timeframe provided in the table; however, we offer a 60 day delivery guarantee which means that if you haven't received your order and it has been more than 60 days since your order was shipped and the tracking hasn't updated in the last 2 weeks we can give you a full refund or resend your order to you again for no additional charge.*